Show All Answers

1. How do I enroll in automatic bill pay?
2. How do I change information on my bank drafting enrollment?
3. What happens if a payment is rejected?
4. How do I cancel Auto Pay / Bank Drafting?

Show All Answers

1. How do I establish or terminate water service?
2. Where are you located and what are your Customer Service business hours?
3. When is the best time to contact Customer Service? Is the Customer Service office closed on holidays?
4. What should I do if I need to report an emergency?
5. What are my billing and payment options?
6. When do I get my security deposit back?
7. What can I do if I believe there is an error on my bill?
8. Do you offer customers low-income assistance?
9. How is my water use determined?
10. Are there water use restrictions that would restrict me from watering my lawn?
11. Who is responsible for a leak or any issues on the water line?
12. What programs are available to help me save water?
13. How can I learn more about the quality of my water?

Show All Answers

1. How do I file Developer Installed application

Show All Answers

1. How do I obtain a water service/s or upgrade my current service for my property?
2. After I pay my water invoice, who do I call to schedule water installation?
3. Once I receive my Engineering invoice, where do I make my payment?
4. How long does it take to process a water or sewer application after payment is accepted?
5. How much will my monthly bill for water and sewer be?
6. Do I need a fire service?
7. How can I obtain a fire flow test?
8. How do I connect the Public Sewer system and how much is it to connect?
9. What are Sewer Capacity fees?
10. Do I need a City Permit to do sewer lateral repair work on my property?
11. How often should my sewer lateral be cleaned?
12. How do I know if my sewer lateral needs repair or replacement?
13. Who owns and maintains my sewer lateral?
14. How do I know if I have a septic system or am connected to the sewer main?
15. I’m on a septic system, and it needs to be replaced. May I replace it with a new one?
16. How do I request water and/or Sewer Atlas Maps?