Bill Payment Options

Online eBiller

online ebiller screenshotNew eBilling options have arrived! Through the Online eBiller customers can easily view their account information, access copies of their statements, sign up for emailed bill notifications and go paperless! Get 24/7 access to your bills online and from your mobile device. Enrollment is quick and easy. We encourage you to connect your account today.

Visit the SBMWD Online eBiller


Payment by Credit CardMastercard Visa American Express and Discover

San Bernardino Municipal Water Department (SBMWD) has partnered with ACI Payments Inc.® to offer payment of Water Utility Bills over the Internet or by telephone. There is a $2.95 processing fee for each transaction.

New Customers

If you are a new customer attempting to make a Deposit payment online, visit the ACI Payments Inc. Website. Be sure to select the Utility Deposit payment option. You can also call 1-877-238-6048 to pay over the phone.

Make a Payment by Credit Card

Contact Us

For questions about your bill or payments made, please contact Customer Service at (909) 384-5095 or visit our office at 1350 S. E Street, San Bernardino, CA, 92408.

  1. by mail
  2. e-Check & Automatic Bill Payment 

Customers can make payments online or by phone.  

Front of Customer Service Building

Beginning Tuesday, May 11, 2021, the SBMWD customer service lobby will re-open to the public.   

In order to protect the health and safety of the public and employees, CDC and State guidelines will be followed including the use of face masks, social distancing, and limiting the number of people in the lobby at any given time. To avoid long lines and minimize wait times, online or phone payment options are available as well as a payment drop box located on the south side of the Customer Service building. 

The Customer Service lobby hours are Monday - Friday, 9:00 a.m. – 3:00 p.m. Thank you for your patience and understanding. The Customer Service call center is available to assist you by phone at (909) 384-5095 during normal business hours.

Please note we do not accept credit/debit card payments in our office. You can pay with Cash, Cashier’s Check, Check or Money Order.


After-Hours Payment DepositoryPayment Deposit Box


There is an after-hours payment depository box located near the south side of the Customer Service building. 

Payments made after 7:00 AM via the after-hours depository will be processed the next business day.