Bill Payment Options
New eBilling options have arrived! Through the Online eBiller customers can easily view their account information, access copies of their statements, sign up for emailed bill notifications and go paperless! Get 24/7 access to your bills online and from your mobile device. Enrollment is quick and easy. We encourage you to connect your account today.
Visit the SBMWD Online eBiller
Payment by Credit Card
San Bernardino Municipal Water Department (SBMWD) has partnered with Official Payments Corp.® to offer payment of Water Utility Bills over the Internet or by telephone. There is a $2.95 processing fee for each transaction.
If you are a new customer attempting to make a Deposit payment online, visit the Official Payments Website. Be sure to select the Utility Deposit payment option. You can also call 1-877-238-6048 to pay over the phone.
Make a Payment by Credit Card
For questions about your bill or payments made, please contact Customer Service at (909) 384-5095 or visit our office at 1350 S. E Street, San Bernardino, CA, 92408.
In person water bill payments can be made at our Customer Service office located at 1350 South E Street, San Bernardino, CA, 92408
Please note we do not accept credit/debit card payments in our office. You can pay with Cash, Cashier's Check, Check or Money Order.
After-Hours Payment Depository
There is an after-hours payment depository box located near the south side of the Customer Service building.
Payments made after 7:00 AM via the after-hours depository will be processed the next business day. Please do not drop cash payments - the after-hours depository is for checks or money orders only.
SBMWD bill payments can be mailed to:
P.O. Box 710
San Bernardino CA, 92402
Please do not mail past due payments.
Automatic Bill Payment
Pay your monthly water bill automatically with the San Bernardino Municipal Water Department's Automatic Bill Payment program. Continue to receive a monthly paper statement showing your water usage and the current charges the department will debit from the checking or savings account on file. Payments are deducted approximately 19 days after the billing date.
It may take up to a month for Automatic Bill Payment to activate. Please continue to make payments until “Auto-Pay Do Not Pay” is displayed on your next bill. Proof of payment will appear on your bank statement and on your next billing statement.
The following requirements must be fulfilled to participate in automatic bill payments:
- Customer of record must sign bank draft application.
- A letter of authorization on company letterhead is required for all business accounts.
- Name on bank account must match name on water account.
- One bank draft application per water account and one voided check per bank draft application.
- Submit Automatic Bill Payment Application (PDF)
Available to All Residents
Auto Pay / Bank Drafting is open to all residential and selected business accounts billed by the City of San Bernardino Municipal Water Department. Your account must be in good standing and not subject to other existing payment arrangements, with a history of no more than one returned check within the last 12 consecutive months.