Delinquency Process

When to Pay Your Bill

The bill is due and payable upon presentation. All accounts are billed in monthly intervals. Bills become past due if unpaid nineteen (19) days after the mailing date, at which time you will be mailed a reminder notice and a $2.00 fee will be added to your account. If payment is not received by the due date, a final delinquency notice will be mailed to you. 

Termination of Service

Failure to pay will result in the interruption of utility service(s). All accounts with a past due balance are subject to delinquency termination proceedings under the terms and conditions of the City of San Bernardino Municipal Water Department (SBMWD) Rules and Regulations.

If water service is disconnected due to non-payment of a past due bill, SBMWD will require payment of past due bill, a service charge, and a security deposit equal to four times the average monthly bill before service(s) will be restored.


All payments must be in the form of cash, cashier's check, or money order only on the day the service is set to be interrupted and thereafter until services have been restored. Non-receipt of bills is not a reasonable excuse for non-payment.

  1. Payments by Mail
  2. Payments in Person

Payments must reach us on or before the due date. (Postmark date is not considered as date the payment is received.) Make checks payable to San Bernardino Municipal Water Department (SBMWD). Be sure to return the enclosed stub with your remittance. Your cancelled check is your receipt. For your own protection do not send cash by mail.

View our Payment Options Page to learn more about convenient ways to pay your water bill.

Customer Service Location 

SBMWD Customer Service office is located at 1350 S. E Street, San Bernardino, CA, 92408. Our office is normally busiest on Mondays, the day after a holiday and the 1st of each month. Unless you are requesting an activation or termination of service(s), you may find it more convenient to contact the office at other times. Please have your account number ready so that we may assist you as quickly as possible.

Disputed Bill Procedure

If you believe that your bill is incorrect, please contact Customer Service within 10 days of receiving the bill. You may visit our office during regular business hours or by telephone at 909-384-5095, for an explanation. If you disagree with the explanation you may ask to speak with a supervisor. If the matter remains unsettled, you may apply for a management review. Send a written request to: 

Administrative Services Manager
City of San Bernardino Municipal Water Department
P.O. Box 710
San Bernardino, CA 92402

Customer Responsibility

The customer is responsible for all bills until such time they submit, to the water department, a request to terminate service(s). At that time a unique confirmation number will be issued to the customer. This confirmation number will be the only accepted proof of a request to terminate service(s). A minimum of two working days' notice is required.