FAQs • What happens if a payment is rejected?

What happens if a payment is rejected?: Payments may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts or other reasons. Check with your financial institution for possible fees it may impose. If your payment is rejected, the Water Department will charge a $30.00 return draft fee. The Water Department reserves the right to terminate your participation in Bank Drafting if your payment is rejected more than once within 12 consecutive months.

Bill Payment Options

1. How do I enroll in automatic bill pay?: To enroll in Automatic Bill Pay, visit onlinebiller.com/sbmwd/ and enroll in Online eBilling. Once enrolled, you may sign up for automatic bill pay using your checking or savings account. It’s quick, easy, and free!

2. How do I change information on my bank drafting enrollment?: Log in to your online eBiller account onlinebiller.com/sbmwd/ to update or change your bank account information. Inaccurate information may result in payments being refused by your financial institution. The Water Department is not responsible for delays or losses that result from inaccurate information or failure to provide us with timely notification of changes.

3. What happens if a payment is rejected?: Payments may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts or other reasons. Check with your financial institution for possible fees it may impose. If your payment is rejected, the Water Department will charge a $30.00 return draft fee. The Water Department reserves the right to terminate your participation in Bank Drafting if your payment is rejected more than once within 12 consecutive months.

4. How do I cancel Auto Pay / Bank Drafting?: You may cancel your participation at any time by logging on to your Online e-Billing account. Please allow one (1) business day notice to cancel your participation and terminate any pending bank drafts.