Who is responsible for a leak or any issues on the water line?

Customers are responsible for the underground service line that connects their property to the water meter. The San Bernardino Municipal Water Department maintains the lateral pipe from the main line up to the water meter, but any leaks or issues past the meter on the customer side are the responsibility of the customer/property owner. Call the Water Department at 909-384-5095 for any questions or more information.

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1. How do I establish or terminate water service?
2. Where are you located and what are your Customer Service business hours?
3. When is the best time to contact Customer Service? Is the Customer Service office closed on holidays?
4. What should I do if I need to report an emergency?
5. What are my billing and payment options?
6. When do I get my security deposit back?
7. What can I do if I believe there is an error on my bill?
8. Do you offer customers low-income assistance?
9. How is my water use determined?
10. Are there water use restrictions that would restrict me from watering my lawn?
11. Who is responsible for a leak or any issues on the water line?
12. What programs are available to help me save water?
13. How can I learn more about the quality of my water?