What are my billing and payment options?

San Bernardino Municipal Water Department (SBMWD) customers can pay bills/deposits in person, online and over the phone. Automatic bill payment, paperless billing, and e-billing options are also available. Visit our Payment Options page for more information. 

For payment arrangements contact Customer Service by phone at 909-384-5095 or visit our office:
1350 South E Street
San Bernardino, CA 92408

Show All Answers

1. How do I establish or terminate water service?
2. Where are you located and what are your Customer Service business hours?
3. When is the best time to contact Customer Service? Is the Customer Service office closed on holidays?
4. What should I do if I need to report an emergency?
5. What are my billing and payment options?
6. When do I get my security deposit back?
7. What can I do if I believe there is an error on my bill?
8. Do you offer customers low-income assistance?
9. How is my water use determined?
10. Are there water use restrictions that would restrict me from watering my lawn?
11. Who is responsible for a leak or any issues on the water line?
12. What programs are available to help me save water?
13. How can I learn more about the quality of my water?