When is the best time to contact Customer Service? Is the Customer Service office closed on holidays?

The busiest times for our office are Mondays, the first week of the month, and Friday afternoons.  It is best to contact us on Tuesdays- Thursdays and after the first week of the month.

The San Bernardino Municipal Water Department offices are closed in observance of the following holidays:

  • Martin Luther King Jr. Day:  Third Monday in January 
  • President’s Day: Third Monday in February  
  • Memorial Day: Last Monday in May 
  • Independence Day: On July 4th, or closest business day if the holiday falls on the weekend 
  • Labor Day:  First Monday in September
  • Veteran’s Day:  On November  11th, or the closest business day if the holiday falls on the weekend 
  • Thanksgiving:   Fourth Thursday and Friday in November  
  • For Christmas Eve, Christmas Day, New Year’s Eve and New Year’s day, holiday office closures vary depending on if the observance falls on a weekday or weekend.

Please check the Department’s Website, Instagram, Facebook and Twitter pages for Holiday Closure dates and reminders.

Show All Answers

1. How do I establish or terminate water service?
2. Where are you located and what are your Customer Service business hours?
3. When is the best time to contact Customer Service? Is the Customer Service office closed on holidays?
4. What should I do if I need to report an emergency?
5. What are my billing and payment options?
6. When do I get my security deposit back?
7. What can I do if I believe there is an error on my bill?
8. Do you offer customers low-income assistance?
9. How is my water use determined?
10. Are there water use restrictions that would restrict me from watering my lawn?
11. Who is responsible for a leak or any issues on the water line?
12. What programs are available to help me save water?
13. How can I learn more about the quality of my water?