Social Media Use Guidelines

The San Bernardino Municipal Water Department (SBMWD) prioritizes two-way communications with our community. To promote safe and productive use of these accounts, please review the following social media use guidelines.

The Department’s social media pages are not continuously monitored. Please report all water or sewer emergencies by calling (909) 384-5141. For all Customer Service or billing-related inquiries, please call (909) 384-5095 during normal business hours. 

SBMWD’s social media accounts are not to be used for political purposes or as an avenue to advertise public meetings or solicit public comments for meetings. The Department’s social media accounts are moderated online discussion sites and not a public forum. SBMWD does not edit comments to remove objectionable content.  Please ensure that comments contain none of the below criteria or they will be deleted in their entirety. Any content posted to these pages is for public disclosure under the California Public Records Act and is subject to public records laws.

SBMWD reserves the right to delete comments, photos, videos, or other content that contains or links to the following:

• Profane language or content;
• Content that promotes, fosters or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation;
• Sexual content or links to sexual content;
• Nudity;
• Threats to any person or organization;
• Conduct or encouragement of illegal activity;
• Solicitations of commerce;
• Comments not topically related to the particular item being commented upon;
• Support or opposition related to political candidates or ballot propositions;
• Content that violates a legal ownership interest of any other party;
• Use of City resources, including social media sites and websites, for campaign purposes;
• Information that may tend to compromise the safety or security of the public or public systems;
• Disruptively repetitive content;
• Malicious or harmful software.

Reporters are asked to send questions to SBMWD staff through the regular channels and to refrain from submitting questions here as comments.

SBMWD DOES NOT endorse or promote any information posted or “tagged” to these accounts, and specifically DOES NOT endorse, promote or attest to the validity or effectiveness of any commercial postings or third-party advertisements on this site. If discovered, SBMWD will remove any posting found to be inappropriate for the purpose of this site other than third party advertisements.