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March 24, 2020 4:00 PM

Scam Alert and COVID-19 Updates

The City of San Bernardino Municipal Water Department (SBMWD) has been made aware of fraudulent phone calls to our customers. We believe the fraudulent calls and messages are attempts to obtain financial or private identification information from customers.

SBMWD does not contact its customers to ask for financial information, and there is no indication that any customer information held by SBMWD has been compromised in any way. Should you doubt the authenticity of any contact made by SBMWD, please disconnect the call immediately and call our Customer Service line at (909) 384-5095.

Telephone scams have become a common threat to utilities. Please protect yourself by never providing confidential information such as user IDs, passwords, Social Security numbers, credit/debit card numbers, PINs, or account information to unsolicited callers.

You may report robocalls and credit card scams to the Federal Trade Commission at ftc.gov/complaint

View all San Bernardino Municipal Water Department COVID-19 related updates and helpful resources.

The health and safety of residents and staff is our top priority. Therefore, the SBMWD Customer Service lobby is closed until further notice. SBMWD Customer Service Representatives are available to assist customers by phone at (909) 384-5095 during normal business hours and our 24/7 main emergency line remains open.

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