SBMWD has been closely monitoring events and public health recommendations surrounding the outbreak and spread of COVID-19.
Your Tap Water is Safe
We want to assure our community that your tap water is safe to drink and use. The Coronavirus does not impact the quality and safety of the water SBMWD provides or the wastewater SBMWD treats. There is no need to stockpile bottled water. Our treatment processes eliminate any potential pathogens from the water served, and our Water Quality team collects over 30,000 water samples throughout the year to ensure that the water provided to our customers meets or exceeds stringent federal and state standards. View our Consumer Confidence Report to learn more quality of the water we serve.
SBMWD Will Continue to Provide Safe, Quality Water and Wastewater Services
Water and wastewater systems are vital for the protection of public health and the environment. The Water Department provides essential services that must maintain continuity through the Governor’s stay-at-home order. SBMWD maintains an extensive system of reservoirs, wells, treatment facilities, pipelines and collection mains, to deliver safe and reliable water and wastewater service to customers. Our customers can trust that water and wastewater services will continue through this global health crisis, and that the water from their tap is tested, treated and remains safe to drink and use. Regional Water Agencies Will Continue to Provide Safe, Quality Water.
Beginning Tuesday, May 11, 2021, the SBMWD customer service lobby will re-open to the public. In order to protect the health and safety of the public and employees, CDC and State guidelines will be followed including the use of face masks, social distancing, and limiting the number of people in the lobby at any given time. To avoid long lines and minimize wait times, online or phone payment options are available as well as a payment drop box located on the south side of the Customer Service building. The Customer Service lobby hours are Monday - Friday, 9:00 a.m. – 3:00 p.m. SBMWD Customer Service Representatives are available to assist customers by phone at (909) 384-5095 during normal business hours and our 24/7 main emergency line remains open. There will be no late fees or service disconnections due to non-payment at this time.
How to Pay Your Bill
There are several ways to make your payment from home, including the free eCheck service or pay your bill online by credit card at onlinebiller.com/sbmwd/ You can also pay by phone at 1-877-238-6048. A payment dropbox is located outside of our customer service building at 1350 S. E Street, San Bernardino CA 92408. Send payments by mail to SBMWD, PO Box 710, San Bernardino, CA 92402. View the Bill Payment Options page to learn more.
San Bernardino County Public Health Order
San Bernardino County has issued an order requiring all persons to wear face masks, such as scarves, bandanas, neckgaiters, or other fabric face coverings, when they leave their homes or places of residence for essential activities.
View SBMWD’s Community Update interview with our General Manager, Miguel J. Guerrero.
Visit the San Bernardino County Department of Public Health website: http://wp.sbcounty.gov/dph/coronavirus/
Visit the Center for Disease Control and Prevention (CDC) website: http://www.cdc.gov/coronavirus
Visit the California Department of Public Health Website: https://www.cdph.ca.gov/Programs/CID/DCDC/Pages/Immunization/ncov2019.aspx
How You Can Help
- Stay home if you can
- Wash your hands thoroughly with soap and water for at least 20 seconds
- When soap and water are not available, use a hand sanitizer with at least 60% alcohol
- Cover coughs and sneezes with a tissue the inside of your elbow
- Practice social distancing
- Avoid touching your eyes, nose, or mouth with unwashed hands
- Clean and disinfect frequently touched surfaces daily
- Keep your immune system healthy by getting plenty of rest
Keep Wipes Out of Pipes
Don’t clog your pipes or the city’s sewer system! “Flushable” wipes are not actually flushable, only toilet paper can go down the drain. Tissues, wet wipes, and paper towels should be thrown in the trash, not the toilet. Avoid costly plumbing repairs and be sewer smart!
Families First Coronavirus Response Act
The Families First Coronavirus Response Act responds to the health and economic crises caused by COVID-19 with provisions for paid sick leave, free testing and expanded unemployment benefits. Learn more about the Families First Coronavirus Response Act.