BMWD has been closely monitoring events and public health recommendations surrounding the outbreak and spread of COVID-19.

Faucet IconYour Tap Water is Safe

We want to assure our community that your tap water is safe to drink and use. The Coronavirus does not impact the quality and safety of the water SBMWD provides or the wastewater SBMWD treats.  There is no need to stockpile bottled water. Our treatment processes eliminate any potential pathogens from the water served, and our Water Quality team collects over 30,000 water samples throughout the year to ensure that the water provided to our customers meets or exceeds stringent federal and state standards. View our Consumer Confidence Report to learn more quality of the water we serve.

Water Drop IconSBMWD Will Continue to Provide Safe, Quality Water and Wastewater Services

Water and wastewater systems are vital for the protection of public health and the environment. The Water Department provides essential services that must maintain continuity through the Governor’s stay-at-home order.  SBMWD maintains an extensive system of reservoirs, wells, treatment facilities, pipelines and collection mains, to deliver safe and reliable water and wastewater service to customers.  Our customers can trust that water and wastewater services will continue through this global health crisis, and that the water from their tap is tested, treated and remains safe to drink and use. Regional Water Agencies Will Continue to Provide Safe, Quality Water. 

Mobile Phone with Call RepresentativeDepartment Facilities

To avoid long lines and minimize wait times, online or phone payment options are available as well as a payment drop box located on the south side of the Customer Service building. The Customer Service lobby hours are Monday - Thursday, 8:00 a.m. – 5:00 p.m. and Friday 8:00 a.m. - 4:00 p.m.  SBMWD Customer Service Representatives are available to assist customers by phone at (909) 384-5095 during normal business hours and our 24/7 main emergency line remains open. 

Payment Options IconHow to Pay Your Bill

There are several ways to make your payment from home, including the free eCheck service or pay your bill online by credit card at You can also pay by phone at 1-877-238-6048. A payment dropbox is located outside of our customer service building at 1350 S. E Street, San Bernardino CA 92408. Send payments by mail to SBMWD, PO Box 710, San Bernardino, CA 92402. View the Bill Payment Options page to learn more.

Alert BubbleStay Updated

We encourage residents to stay up to date with the latest news and information. Follow us on Facebook, Twitter, and Instagram at @SBCityWater

View  SBMWD’s Community Update interview with our General Manager, Miguel J. Guerrero. 

Visit the City of San Bernardino Covid-19 Response page and view the latest Community Updates with the Mayor

Visit the San Bernardino County Department of Public Health website:

Visit the Center for Disease Control and Prevention (CDC) website:

Visit the California Department of Public Health Website:

How You Can HelpWash Hands Stay Home Cover Cough Distance

  • Wash your hands thoroughly with soap and water for at least 20 seconds
  • When soap and water are not available, use a hand sanitizer with at least 60% alcohol
  • Cover coughs and sneezes with a tissue the inside of your elbow
  • Practice social distancing
  • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Clean and disinfect frequently touched surfaces daily
  • Keep your immune system healthy by getting plenty of rest

paper products iconsKeep Wipes Out of Pipes

Don’t clog your pipes or the city’s sewer system! “Flushable” wipes are not actually flushable, only toilet paper can go down the drain. Tissues, wet wipes, and paper towels should be thrown in the trash, not the toilet. Avoid costly plumbing repairs and be sewer smart!