Mission and Key Value Statements

Mission Statement:

To meet the needs of the community by providing sustainable, high quality water supply and wastewater services in the most professional, environmentally responsible, and cost-effective manner possible.

Key Value Statements:

  • Provide the highest level of customer service to our community
    • Promote prompt, courteous and exceptional customer service
    • Promote community engagement and involvement
    • Develop a two-way community information/communication program
    • Keep the public well informed of Department affairs
  • Responsibly establish necessary rates in the most cost-effective manner
    • Exercise responsible financial management
    • Equitably distribute costs over ratepayer base
    • Provide responsible stewardship of public funds
    • Ensure a transparent budgeting process
  • Provide the highest quality water and wastewater services
    • Responsible planning of resources to meet current and future needs
    • Develop effective/efficient infrastructure repair and replacement programs
    • Meet or exceed all regulatory requirements
    • Promote partnership with local water and wastewater agencies
  • Provide responsible stewardship of our resources and our environment
    • Always act in the best interest of the public's health and safety
    • Promote environmental awareness and protection
    • Protect and strengthen our regional water resources
    • Promote partnership with entities that share mutual interests in environmental protection
  • Require ethical business practices
    • Always conduct business in a professional, fair, and trustworthy manner
    • Require accountability from all levels of staff
    • Actively engage in efforts to ensure transparency
  • Foster a strong, positive organizational culture and promote staff development
    • Recognize, develop, and encourage leadership
    • Promote teamwork and reward innovative thinking
    • Empower staff and encourage open communication 
    • Promote staff training/development and establish recognition programs